Avaya Corporate Overview

Avaya is a leading global provider of business communications applications, systems and services focused entirely on serving the needs of businesses large to small.

Avaya's unique combination of communications applications, systems and services help simplify complex communications and work with existing technologies from other vendors, enabling customers to unlock value and potential from their network. And by embedding communications into the very business processes of an enterprise, Avaya helps to improve the way organizations work - making people more productive, processes more intelligent and customers more satisfied.

Drawing on a rich heritage of enterprise telephony and mastery of IP-based technologies, Avaya helps customers to grow revenue, lower risk, reduce costs and achieve superior business results. 

As a leader in IP telephony, Avaya helps customers to realize business value and create competitive advantage by driving the integration of communications and business applications across any network and device.

Through innovative technology and services, customers can integrate IP telephony solutions with existing communications investments to enhance and evolve their networks and communications applications at their own path and pace.

Related Links:
| Avaya Corporate Overview | Avaya Product Summary | Avaya Small office | Avaya One-X | Avaya IP Office 500 | Avaya IP Office 412 | Avaya IP Office 406 | Avaya Handsets | Avaya 5402 Handset | Avaya 5410 Handset | Avaya 5420 Handset | Avaya 5602 Handset | Avaya 5610 Handset | Avaya 5621 Handset | Avaya 4610 Handset | Avaya 4621 Handset | Avaya EU24 BLF | Avaya Voicemail | Avaya Embedded Voicemail | Avaya Voicemail Lite | Avaya Voicemail Pro | Avaya Phone Manager | Avaya Phone Manager Lite | Avaya Phone Manager Pro | Avaya Call Recording | Avaya Multiple Site Networking | Avaya Compact Contact Centre | Avaya Headsets | Avaya Components |

Primenet Communications is a business communications company that specialises in phone systems and voice and data integration. We have a number of different products in our portfolio. We have Avaya IP Office range of PABX phone systems. The Avaya range is suited to forward thinking companies wishing to purchase / buy or lease a new telephone system that has all the benefits of being able to use analogue lines and extensions, digital lines (ISDN2e & ISDN30e) and digital handsets and phones, whilst also able to connect Avaya IP hard Phones and IP Softphones making it a system with very little comptetion. The main competition is from Cisco, but call manager is about 3 times the investment to install and support compared to the Avaya IP Office. Avaya is a global brand with the Avaya IP Office family is a truly global product with installations in most corners of the world. As a director looking to install a new telephone system the old concepts stay the same, you are not going to get sacked for implementing the Avaya IP Office system, as it is becoming a standard part of business implementations just like Microsoft Windows and Microsoft Office has become. The range originally started with the IP Office 401, which had two versions, the IP401 DT2 and the DT4 or DS2 or DS4, the only differences being the amount of digital extensions either 4 or 8.  The next step up was the Avaya IP Office 403 DT which could grow to 100 extensions. Avaya decided to change the entry level range and now has introduced a fantastic telephone product that is ideal for small retail outlets, small home office, small branch offices and start up businesses. The Avaya small office edition or as it is sometimes known the SOE is available in 6 different forms, it can take up to 16 extensions and a number of IP Office Hardphones as well, due to the internal VCM (voice compression card for voice over IP (Voip)) analogue and ISDN lines, , it can have an embedded voicemail / auto attendant, comes complete with the phone manager lite software and voicemail lite software although you will need a voicemail PC. The range then goes to the Avaya IP Office 406, this is the most popular model at the moment and as previously mentioned it can grow to 180 extensions using 3 extra modules. It can use either Digital Terminal phones the old Avaya DT handsets the 2010 2030 and 2050 handsets, or you can use the Avaya Digital Station Handsets which include the 6400 series , the 6408 6416  6424 ,the 5400 series 5402, 5410 , 5420 or the  2420 digital handset with large display. The system will now support on version 4 software The new range of Digital Station handsets based on the 2420 are called the 5420, 5410 and 5402., wit the Avaya IP handsets being the 5610,5621 and 5602. The Avaya IP Office systems come with a vast amount of free software however if more advanced applicatiuons are required these can be added as an optional extra. The software you can purchase for the Avaya IP Office is great starting with the increased functionality with the Phone Manager Pro licences which can be purchased in singles or packs and deployed to set users within your organisation and is an upgrade to phone manager lite, the voicemail pro licence which can turn your voicemail into an extremely powerful auto attendant, can record calls both to voicemail boxes and to the web using contactstore call recording software developd with Avaya by Witness systems, send voicemails as email attachments and even link into databases. If you want to do something with ACR ( automated call rsponse )or ICR ( interactive call response ) also IVR ( interactive voice response ) then the Avaya voicemail pro can do it. You can purchase extra voicemail ports, as standard you get 4 but you can add more as and when need. Other software includes compact call centre, compact business centre , unified messaging and conferencing centre. The IP office is extremely useful when conferencing calls and it can handle up to 64 party conferencing in a call if needed, this can be a combination of internal calls and external. They all have the facility for music on hold, relay ports for being used with door entry systems and you can add wan cards to connect them to your leased lines and frame relays. The VCM cards are hot property at the moment with the emerging of voice over Internet Protocol  ( VOIP ) these compress the voice call so it can be sent across your data links they can be in the way of virtual private networks vpn. The Avaya IP Office 406 and IP 412 are the bigger brothers and do the same as the 403 but you can grow them with more modules 6 & 12 giving up to 360 extensions before you start having to use IP extensions. The new IP Office 500 system is now totally modular and will allow flexible but affordable growth. Allowing expansion as and when needed. All in all the Avaya IP office range of systems are ver reliable and cost effective and a good buy, the functionality is a true key system and the digital phones work with busy lamp fields, if you do not need computer CTI and TAPI links then they are still good value for money.  Along side the IP Office, Avaya have now launched the Avaya One-X quick edition which is a fully IP ready telephone system which will support SIP trunks for VOIP connectivity. It can run on both analogue and digital lines as well as and can now be configured for Voip scenarios and solutions. It can also sit on your LAN and can be patched in like the more modern phone systems using patch leads and Cat5e cabling. This leads quite nicely to structured cabling services that Primenet Communications offers. A good infrastructure starts with good cabling, we can supply and install all types of cabling systems from Cat5e to Cat6 through to gigabit and fibre. We can site survey for you and then project manage your installation with our trained engineers, they will test all points using the latest cabling techniques to ensure the best quality and signal. We can provide communication cabinets and server cabinets, switches, fibre patch panels and voice panels if required. We also obviously can use traditional telephone cable where required. Maintenance of the phone system is also covered by Primenet Communications and we will be happy to provide you with a quote, we have a number of different packages to cover all your support requirements of your pabx. We offer least cost routing LCR or now CPS which will give you better call rates than BT, check out our LCR pages for the latest best prices, not only can we save you money on your calls but we can save you pounds on your line rental as well. Primenet Communications provide a great one stop shop. Call recording is now becoming a standard part of your telephone system, it is fantastic when used for training your staff, for companies that sell over the phone to prevent pricing disputes and for any professional service business when you are advising people. Call logging / monitoring can save you thousand each and every year by making sure your new telephony solution is not being abused by staff. It can also show you which you may not have known when you get your busiest and quietest times, this can make planning your resources and staff much more productive. Tracking call answer times is good as well, making sure that calls are not going unanswered. Primenet Communications can help you with all your communication needs, we cover the whole of England. Our Head Office is positioned in Milton Keynes with a Branch office in Central London, we are within easy reach of the south of England, thames valley and the midlands. Bedfordshire Bedford Luton Dunstable Biggleswade Sandy Leighton Buzzard Berkshire Reading Bracknell Maidenhead Newbury Windsor Wokingham Abingdon Buckinghamshire Aylesbury Milton Keynes Slough Buckingham High Wycombe Cambridgeshire Cambridge Wisbech Ely March Whittlesey Chatteris Linton Essex Chelmsford Basildon Romford Southend Colcheter Harlow Brentwood West Ham Gloucestershire Gloucester Bristol Cheltenham Stroud encester Tewkesbury Hampshire Winchester Southampton Portsmouth Bournemouth Basingstoke Newport Herefordshire Hereford Ross-on-Wye Leominster Ledbury Bromyard Kington Hertfordshire Hertford Watford St. Albans Stevenage Hatfield Hemel Hempstead Huntingdonshire Huntingdon St. Ives St. Neots Ramsey Yaxley Kent Maidstone Canterbury Bromley Rochester MMargate Folkestone Greenwich Dover Lancashire Lancaster Liverpool Manchester Preston Bolton Warrington Barrow-in-Furness Leicestershire Leicester Loughborough Hinckley Coalville Lutterworth Melton Mowbray London E1 E2 E3 E4 E5 E6 E7 E8 E9 EC1 EC2 EC3 EC4 WC1 WC2 W1 W2 W3 W4 W5 W6 W7 W8 W9 W10 W12 N1 N2 N3 N4 NW1 NW2 Middlesex Harrow Enfield Staines Ealing Potters Bar Westminster City of London Northamptonshire Northampton Peterborough Corby Kettering Wellingborough Nottinghamshire Nottingham Mansfield Worksop Newark Retford Southwell Oxfordshire Oxford Banbury Witney Bicester Carterton Thame Henley-on-Thames Shropshire Shrewsbury Telford Oswestry Bridgnorth Whitchurch Market Drayton Ludlow Somerset Taunton Bath Yeovil Bridgwater Wells Glastonbury Weston-super-Mare Staffordshire Stafford Lichfield Wolverhampton Walsal Cannock Stoke-on-Trent Surrey Guildford Croydon Woking Sutton Kingston Wandsworth Wimbledon Brixton Sussex Chichester Brighton Worthing Crawley Hastings Eastbourne Bognor Regis Horsham Warwickshire Warwick Birmingham Coventry Nuneaton Rugby Solihull Stratford-upon-Avon Wiltshire Trowbridge Salisbury Swindon Chippenham Devizes Marlborough Warminster Worcestershire Worcester Dudley Kidderminster Stourbridge Halesowen Malvern and Evesham.