Avaya Voicemail

Avaya IP Office - Avaya IP Office Business Telephone System voicemail options include embeded voicemail, voicemail lite and voicemail pro.

All Avaya IP Office systems have been specifically designed to give a business a competitive edge by providing a total communications system. To this end a Voicemail application is provided as standard on all Avaya IP Office business telephone systems.

Three Avaya voicemail applications are available to suit the needs of small and medium sized business on the Avaya IP Office telephone systems:

1. Avaya Embedded VoiceMail

2. Avaya VoiceMail Lite

3. Avaya VoiceMail Pro (Standalone, networked, centralized, and integrated messaging options)

Avaya Embedded Voicemail is suitable when a customer prefers to save space with an all-in-one-box solution or where a PC cannot be designated as a voicemail server. It can be used with Avaya supplied memory cards on the IP Office - Small Office Edition and the IP406V2 and IP500. On the Avaya Small Office Edition it uses voice compression channels.

Avaya VoiceMail Lite is the standard PC-based voicemail application provided with all IP Office platforms. VoiceMail Pro, also PC-based, builds on the features and facilities offered by VoiceMail Lite and can be tailored to meet the individual needs of a business by adding applications such as auto-attendant, call recording and advanced Call Queuing.

Both VoiceMail Lite and VoiceMail Pro applications can reside on a Windows 2000, 2003 or XP Professional PC. Communication between Avaya IP Office and this 'Voicemail server' is via IP over a LAN connection. No specific hardware is required not even a PC sound card.

Avaya VoiceMail Pro forms the key building block for a number of enhanced messaging options on the Avaya IP office 406 414 500 and small office telephon systems.

a. Networked Messaging

Where organizations are operating different voicemail systems across a number of sites, Networked Messaging can provide integrated operation between the systems so that messages can be passed between systems and delivered to the user's mail box seamlessly.

b. Centralized Voicemail/messaging.

VoiceMail Pro can be used to provide voicemail services for remote IP Office systems connected to a central IP Office system via Small Community Networking. Where IP Office is deployed in remote locations connected back to a central MultiVantage/ Avaya Communication Manager, voicemail services can be provided to IP Office users via Intuity Audix or Modular Messaging in place of VoiceMail Pro.

c. Integrated Messaging Pro

Integrated Messaging Pro allows increased productivity through easier management and prioritization of email and voicemail messages through one Inbox. This optional application integrates IP Office VoiceMail Pro and Microsoft Exchange email systems.

Benefits
• Customer service: Help ensure that business-critical calls get through and reach the rightperson.
• Efficiency and productivity: Handle calls quickly during peak hours and streamline call routing
• Keep growing: Start basic and expand with additional capacity and applications when and if you need them.