Avaya Call Recording
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IP Office Contact Store - Avaya call recording for the IP Office Telephone System uses Avaya Voicemail pro and Witness systems contact store enabling call recording of extensions and lines.
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IP Office Contact Store
Overview
Many businesses record interactions with customers, suppliers and other third parties. These interactions include enormous amounts of valuable information and insight that, if made easily available to the right people in your business, can help you improve the service you offer to your customers while improving operational efficiency and business effectiveness. Avaya IP Office ContactStore, available through VoiceMail Pro Call Recording, provides the ability to search and replay your valuable recorded interactions.
Capabilities
Authorized users can use this browser-based application to retrieve calls based on search filters including start date/time, duration of call, name of the party calling, and the target or dialed number.
To replay recordings, simply click on the buttons next to the calls listed on your PC screen and listen through your PC soundcard. You can graphically "see" into the call using the Energy Envelope feature and rapidly identify points of interest to review, such as a prolonged silence, or raised voice portions of conversations, in which the application points to opportunities to improve call handling or productivity.
With Avaya IP Office ContactStore and the proper security, you can quickly export recordings to non-system users. The system saves recorded calls as industry standard WAV files that can be distributed to anyone who can replay the file on a workstation with a web browser and a media player. For example, a call from one of your top sales executives that illustrates the perfect up-selling call can be sent to the rest of your sales team for training purposes.
Benefits
• Reduce operational cost
• Increase revenue
• Improve customer service and satisfaction
• Reduce risk
• Make more informed decisions
• Better understand customers and employees
• Improve employee training and coaching
IP Office ContactStore Options
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IP Office ContactStore – Call Recording Search and Replay
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| Format
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• Licensed module of VoiceMail Pro
• Software-only design; no proprietary hardware is required.
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System Requirements
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• On the IP Office 500 system, Professional Edition (Release 4.0) software is required for VoiceMail Pro.
• VoiceMail Pro requires an Ethernet-attached PC running Microsoft Windows 2000/2003/XP Professional with Pentium 4, 2.8GHz or higher with 256MB of RAM minimum.
• When ContactStore is used on the same server as VoiceMail Pro, an additional 256MB of memory should be added to the above specifications.
• When operating on its own server, ContactStore requirements are a Pentium 4, 2.8GHz or higher with 256MB of RAM minimum.
• A minimum of 20GB disk space is recommended to allow for at least 10GB of recordings (1000+ hours of audio) to be held online.
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User Requirements
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• Any telephone
• Internet Explorer V5.0 and higher
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Capacities
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• Unlimited with proper storage and/or automatic disk space management—oldest recordings automatically deleted as needed.
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Feature Detail
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• Search and replay recorded calls via a PC and PC soundcard.
• Visually "see" and listen to calls using the Energy Envelope.
• Use search filters to find calls include start date/time, duration of call, name of the party (through ANI, CLI, DNIS) at the time of the call, or the target or dialed number (DID).
• Intuitive, browser-based GUI for users and administrators
• Export recorded calls via e-mail in WAV format to non-system users.
• Call compression at a ratio of 4:1 (using G.726 16kpbs ADPCM compression standard) for efficient storage
• Optional archive management — recordings can be automatically written to a DVD+RW drive.
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Related Links:
| Avaya Corporate Overview | Avaya Product Summary | Avaya Small office | Avaya One-X | Avaya IP Office 500 | Avaya IP Office 412 | Avaya IP Office 406 | Avaya Handsets | Avaya 5402 Handset | Avaya 5410 Handset | Avaya 5420 Handset | Avaya 5602 Handset | Avaya 5610 Handset | Avaya 5621 Handset | Avaya 4610 Handset | Avaya 4621 Handset | Avaya EU24 BLF | Avaya Voicemail | Avaya Embedded Voicemail | Avaya Voicemail Lite | Avaya Voicemail Pro | Avaya Phone Manager | Avaya Phone Manager Lite | Avaya Phone Manager Pro | Avaya Call Recording | Avaya Multiple Site Networking | Avaya Compact Contact Centre | Avaya Headsets | Avaya Components | |
