Avaya IP Office 412

Avaya Business Telephone System - The Avaya range of business phone systems includes the One-x, the Small Office, the IP Office 406, the IP office 412 and the New IP Office IP500 system.

Avaya IP Office is redefining how business communicates. The Avaya IP Office Family is the latest advancement in converged voice and data technology from Avaya. IP Office combines high-end voice and data applications normally reserved for large enterprises with easy to use tools that allow the smallest of businesses to deliver cutting edge customer service.

With a more powerful call processing engine and greater internal data transfer capability the IP412 Office is the most suitable of the IP Office range for meeting the needs of the small contact center or businesses with a CRM focus. The IP412 differs from the IP406 Office by providing a greater trunk expansion capability of up to four PRI trunks. The IP412 Office base unit is 19" rack mountable and supports as standard

Two 10/100 switched Ethernet ports.
DTE Port. X.21/V35 WAN interface.
Support for 12 Expansion Modules (360 extensions maximum).
Two relay switch port for door entry systems (Ext O/P socket).
Audio port for external music on hold source.
100 Data channels (Maximum 30 useable for Voicemail Pro).*
Optional internal upgrades allow for the support of up to 12 x V.90 modem calls and two 5, 10, 20 or 30 channel Voice Compression Modules (VCM). Fitted with two 30 channel voice compression modules, 60 simultaneous voice over IP sessions can be supported. These can be used for either providing networking between sites over a wide area network or supporting IP Telephones and Soft phones. An IP extension only uses the compression module whilst on a call to a non-IP extension/line. Hence, it is possible to support more extensions than the capacity of the VCM's.

IP412 Office can be expanded by 12 Expansion Modules however this is restricted to a maximum capacity of 360 Analog or Digital terminals.

The IP412 Office is available pre-configured with a single or dual PRI (E1/T1) and a spare slot for an optional Quad Analog Trunk, Quad Basic Rate, PRI or Dual PRI (E1/T1).

Click here to see a larger view of the front and rear panels of the Avaya IP412 Office.

* Note: A data channel is used whenever a call is made from the IP network to an exchange line (Central Office). For example, four people surfing the Internet will use a single data channel since they all share the same line to the ISP. Two people remotely accessing the Office LAN from home will use two data channels since they have dialed in on separate lines. IP extensions do not use data channels.

Related Links:
| Avaya Corporate Overview | Avaya Product Summary | Avaya Small office | Avaya One-X | Avaya IP Office 500 | Avaya IP Office 412 | Avaya IP Office 406 | Avaya Handsets | Avaya 5402 Handset | Avaya 5410 Handset | Avaya 5420 Handset | Avaya 5602 Handset | Avaya 5610 Handset | Avaya 5621 Handset | Avaya 4610 Handset | Avaya 4621 Handset | Avaya EU24 BLF | Avaya Voicemail | Avaya Embedded Voicemail | Avaya Voicemail Lite | Avaya Voicemail Pro | Avaya Phone Manager | Avaya Phone Manager Lite | Avaya Phone Manager Pro | Avaya Call Recording | Avaya Multiple Site Networking | Avaya Compact Contact Centre | Avaya Headsets | Avaya Components |

Primenet Communications is a business communications company that specialises in phone systems and voice and data integration. We have a number of different products in our portfolio. We have Avaya IP Office range of PABX phone systems. The Avaya range is suited to forward thinking companies wishing to purchase / buy or lease a new telephone system that has all the benefits of being able to use analogue lines and extensions, digital lines (ISDN2e & ISDN30e) and digital handsets and phones, whilst also able to connect Avaya IP hard Phones and IP Softphones making it a system with very little comptetion. The main competition is from Cisco, but call manager is about 3 times the investment to install and support compared to the Avaya IP Office. Avaya is a global brand with the Avaya IP Office family is a truly global product with installations in most corners of the world. As a director looking to install a new telephone system the old concepts stay the same, you are not going to get sacked for implementing the Avaya IP Office system, as it is becoming a standard part of business implementations just like Microsoft Windows and Microsoft Office has become. The range originally started with the IP Office 401, which had two versions, the IP410 DT2 and the DT4 or DS2 or DS4, the only differences being the amount of digital extensions either 4 or 8.  The next step up was the Avaya IP Office 403 DT which could grow to 100 extensions. Avaya decided to change the entry level range and now has introduced a fantastic telephone product that is ideal for small retail outlets, small home office, small branch offices and start up businesses. The Avaya small office edition or as it is sometimes known the SOE is available in 6 different forms, it can take up to 16 extensions and a number of IP Office Hardphones as well, due to the internal VCM (voice compression card for voice over IP (Voip)) analogue and ISDN lines, , it can have an embedded voicemail / auto attendant, comes complete with the phone manager lite software and voicemail lite software although you will need a voicemail PC. The range then goes to the Avaya IP Office 406, this is the most popular model at the moment and as previously mentioned it can grow to 180 extensions using 3 extra modules. It can use either Digital Terminal phones the old Avaya DT handsets the 2010 2030 and 2050 handsets, or you can use the Avaya Digital Station Handsets which include the 6400 series , the 6408 6416  6424 ,the 5400 series 5402, 5410 , 5420 or the  2420 digital handset with large display. The system will now support on version 4 software The new range of Digital Station handsets based on the 2420 are called the 5420, 5410 and 5402., wit the Avaya IP handsets being the 5610,5621 and 5602. The Avaya IP Office systems come with a vast amount of free software however if more advanced applicatiuons are required these can be added as an optional extra. The software you can purchase for the Avaya IP Office is great starting with the increased functionality with the Phone Manager Pro licences which can be purchased in singles or packs and deployed to set users within your organisation and is an upgrade to phone manager lite, the voicemail pro licence which can turn your voicemail into an extremely powerful auto attendant, can record calls both to voicemail boxes and to the web using contactstore call recording software developd with Avaya by Witness systems, send voicemails as email attachments and even link into databases. If you want to do something with ACR ( automated call rsponse )or ICR ( interactive call response ) also IVR ( interactive voice response ) then the Avaya voicemail pro can do it. You can purchase extra voicemail ports, as standard you get 4 but you can add more as and when need. Other software includes compact call centre, compact business centre , unified messaging and conferencing centre. The IP office is extremely useful when conferencing calls and it can handle up to 64 party conferencing in a call if needed, this can be a combination of internal calls and external. They all have the facility for music on hold, relay ports for being used with door entry systems and you can add wan cards to connect them to your leased lines and frame relays. The VCM cards are hot property at the moment with the emerging of voice over Internet Protocol  ( VOIP ) these compress the voice call so it can be sent across your data links they can be in the way of virtual private networks vpn. The Avaya IP Office 406 and IP 412 are the bigger brothers and do the same as the 403 but you can grow them with more modules 6 & 12 giving up to 360 extensions before you start having to use IP extensions. The new IP Office 500 system is now totally modular and will allow flexible but affordable growth. Allowing expansion as and when needed. All in all the Avaya IP office range of systems are ver reliable and cost effective and a good buy, the functionality is a true key system and the digital phones work with busy lamp fields, if you do not need computer CTI and TAPI links then they are still good value for money.  Along side the IP Office, Avaya have now launched the Avaya One-X quick edition which is a fully IP ready telephone system which will support SIP trunks for VOIP connectivity. It can run on both analogue and digital lines as well as and can now be configured for Voip scenarios and solutions. It can also sit on your LAN and can be patched in like the more modern phone systems using patch leads and Cat5e cabling. This leads quite nicely to structured cabling services that Primenet Communications offers. A good infrastructure starts with good cabling, we can supply and install all types of cabling systems from Cat5e to Cat6 through to gigabit and fibre. We can site survey for you and then project manage your installation with our trained engineers, they will test all points using the latest cabling techniques to ensure the best quality and signal. We can provide communication cabinets and server cabinets, switches, fibre patch panels and voice panels if required. We also obviously can use traditional telephone cable where required. Maintenance of the phone system is also covered by Primenet Communications and we will be happy to provide you with a quote, we have a number of different packages to cover all your support requirements of your pabx. We offer least cost routing LCR or now CPS which will give you better call rates than BT, check out our LCR pages for the latest best prices, not only can we save you money on your calls but we can save you pounds on your line rental as well. Primenet Communications provide a great one stop shop. Call recording is now becoming a standard part of your telephone system, it is fantastic when used for training your staff, for companies that sell over the phone to prevent pricing disputes and for any professional service business when you are advising people. Call logging / monitoring can save you thousand each and every year by making sure your new telephony solution is not being abused by staff. It can also show you which you may not have known when you get your busiest and quietest times, this can make planning your resources and staff much more productive. Tracking call answer times is good as well, making sure that calls are not going unanswered. Primenet Communications can help you with all your communication needs, we cover the whole of England. Our Head Office is positioned in Milton Keynes with a Branch office in Central London, we are within easy reach of the south of England, thames valley and the midlands. 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