Avaya IP Office 406
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Avaya Business Telephone System - The Avaya range of business phone systems includes the One-x, the Small Office, the IP Office 406, the IP office 412 and the New IP Office IP500 system. |
The Avaya IP Office 406 business phone system combines high-end voice and data applications normally reserved for large enterprises. Its user-friendly tools allow the smallest of businesses to deliver cutting edge customer service and more cost effective working.
The Avaya IP Office 406 supports 6 Expansion Modules providing a combination of up to 190 analog and digital telephones (of the 190, up to 180 telephones can be IP), with capacity for 8 analog trunks or 3 digital trunks (72 T1/PRI channels and 90 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog Trunk 16 module. Additionally, SIP trunks are supported. Features include an 8 port Layer 2 switch and an optional 30 channel voice compression module.
In summary:
- up to 190 extensions
- 8 digital extensions onboard
- 2 analogue extensions onboard
- 6 expansion modules
- up to 90 trunk lines
- 8 x 10/100Mbps LAN switch
- up to 20 channels of voice mail
- up to 30 VoIP lines
BUSINESS BENEFITS
- Total voice and data communication solution for small and mid-sized businesses.
- Functions as a traditional phone system or an IP Telephony Server.
- Supports both single locations and multi-site networks.
- Basic call center and voice messaging capabilities are built-in.
- Scalable as business needs grow.
FEATURES
SoftConsole
SoftConsole is the PC based Windows Operator Console for IP Office working with a desktop telephone. Commands and actions are available through menus. Some features can only be used when the right conditions; otherwise, the feature will be "grayed out" until conditions change that allow the feature to be used. Call details include: Calling Name & Number, Called Name & Number, Call Status, Call Duration, and Notes. Areas within the application include: Directory entries, configuration of Script based on Caller ID, Conference Room, Queue and Busy Lamp Field Panel, Held and Parked Calls, Park Slots, and Call History.
SoftConsole has been designed to improve operator service by providing the operator with call information and available call actions to simplify call handling and give the appropriate response to the caller. With this easy to use software tool the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner. SoftConsole has many configurable options available to the operator to personalize the look and feel. The Operator can tailor the usability specifically to each their personal preferences.
Computer Telephony Integration (CTI)
CTI allows users to access information in company databases during phone calls. A services representative can automatically receive detailed customer information in a screen-pop on their PC when a customer calls. Employees can also control their phone via a familiar, easy to use GUI. CTI is based on the Telephone Applications Programming Interface standard, which supports Microsoft Windows applications such as Microsoft Outlook.
Through CTI, IP Office can improve employee efficiency and productivity by combining telephone and PC capabilities behind one easy to use GUI. It can enhance customer contacts by providing employees with access to important information.
IP Office Manager System Administration Tool
IP Office Manager is the systems administration tool. Using a Windows Graphical User Interface, Manager provides an intuitive interface for installation, configuration and subsequent moves, additions, and changes. As with all IP Office applications, the Manager is multi-lingual and, coupled with the ability to use the application both locally and remotely, it is possible for an administrator to manage any of their IP Offices from any country using their local language preference. Access to each IP Office is protected by passwords and definable user rights. This allows Manager to operate according to the individual administrator’s level of expertise. The Manager provides remote management facilities and off-line configuration.
By monitoring activity across all locations, businesses can control costs, increase efficiencies and drive improved system performance.
Remote Hot Desking
The ability for a user on one IP Office system to log into any telephone (analog, digital, or IP) on another IP Office system within the Small Community Network.
A user can make and receive calls from any IP Office location as if using their phone at their primary IP Office site. Remote hot desking offers callers and other associates single number access to reach an employee, improves mobility for the employee, and controls costs since privileges and calling restrictions still apply.
SIP Trunks
Session Initiation Protocol trunks.
SIP allows IP Office users to take advantage of new telephony services being offered by Internet Telephony Service Providers. These telephony services can offer substantial savings in comparison to traditional trunks (analog and digital). With IP Office, users, regardless of their phone type, can make and receive calls on SIP trunks. SIP trunks are handled like any other trunk on the IP Office affording the call routing and control needed to manage inbound and outbound calls.
Conferencing
Avaya IP Office 406 conferencing applications provide a private audio-conference bridge for communicating with a large number of people. The IP Office conferencing capability supports up to 2 conferences with as many as 64 participants on a single conference call (or combinations thereof). Multiple conferences can take place simultaneously. With the Meet-me Conferencing Bridge a PIN number can be added for more secure conferences, requiring participants to input a code before entering the call. The Conferencing Center application adds management through the Scheduler component and audio control for the host through the Web Client component. The Scheduler interface enables conferences to be established, e-mail invitations to be sent, or set up ad hoc. The Web Client enables the host to upload and publish documents and presentations for real-time viewing. The Web Client interface allows the Host to manage the audio portion by controlling who has Speak and Listen privileges or who has Listen only capabilities. It is through the Client interface that the Host can Whisper to a specific individual without disruption to the conference call. Participants can also send messages using the web chat functionality privately to the Host or to all participants.
Employees can cost effectively conduct meetings over the phone and spontaneously collaborate, share information and make decisions creating more effective work practices leading to shorter project times and increased employee productivity. The Meet-me Conference Bridge can lower conferencing costs by reducing the need for third-party conferencing service providers. ROI on IP Office conferencing solutions can be as short as 9-10 weeks, depending on location and provider fees.
Messaging
The Avaya IP Office 406 offers several messaging applications designed to meet the needs of the business. IP Office VoiceMail Lite, Embedded Voicemail and VoiceMail Pro is available supporting features such as automated attendant, voicemail, unified messaging, e-mail reading, fax routing, Integrated Voice Response (IVR), text-to-speech (TTS), centralized voicemail, and networked messaging. Voicemail provides a telephone answering machine with a personalized greeting on every employee's desk and allows callers to leave spoken messages when the user cannot answer a telephone call. Voicemail messages are retrieved either locally or remotely via any telephone (users are prompted for a PIN if they are using any telephone other than their allocated extension or a trusted location e.g. mobile telephone). For users that prefer to have email as their main message store, they can forward their voice messages to their email and collect them via their email account.
Messaging applications are vital for businesses that want to ensure that every call is answered, even after hours or when everyone is busy, and that messages are properly and efficiently managed. Employees stay connected to the business at all times from any location, helping customers reach the right person, extension or department, which can lead to improved customer satisfaction. Employee efficiency and productivity are maximized as calls are appropriately routed and quickly handled during peak call periods.
Networking
Small Community Networking links multiple IP Office systems via a standard data network, providing feature transparency and advanced applications such as centralized voice messaging.
Businesses can extend communications capabilities, including applications such as messaging to remote locations, unify voice communications across multiple sites, or connect branch sites. Networking can cost-effectively enhance the value of existing data network by improving operations, inter-company communications and processes while controlling communications and system management costs.
Phone Manager
Phone Manager is a desktop communications application that is available in three versions: Phone Manager Lite, Phone Manager Pro, and Phone Manager Pro PC Softphone (VoIP mode). The Phone Manager application offers control of the user's telephone from their PC. Phone Manager Lite and Phone Manager Pro are for the user who prefers to access telephony features (making/receiving call, setting up conference calls, speed dials, etc.) through the PC. Phone Manager Pro PC Softphone is for anyone who has a laptop and high-speed internet access while traveling or working away from their desk or office. The Phone Manager Pro PC Softphone adds PC-based telephony via a sound card or USB headset/handset to the product.
Simplifies communications via point-and-click access to commonly used features. The Phone Manager application includes many productivity enhancing capabilities such as a Busy Lamp Field (BLF) and Speed Dials. This allows users to customize the application to reflect the status of their department, immediate colleagues or the whole company as desired. User friendly icons allows regularly called internal and external (work, mobile/cell, home) numbers to be dialed via a single-click. The Busy Lamp Field feature allows you to see at a glance who is available to take a call, who is already on a call, who has forwarded their phone, and who has placed their phone on Do Not Disturb. The Phone Manager application also provides the user with a call history log of calls made, received, and missed which keeps a record of call duration, including time the caller may have been placed on hold, for accurate billing and reconciliation. Phone Manager PC Softphone supports mobile, traveling workers enabling lower long-distance costs. Makes staying in touch with co-workers and customers easier while traveling.
Related Links:
| Avaya Corporate Overview | Avaya Product Summary | Avaya Small office | Avaya One-X | Avaya IP Office 500 | Avaya IP Office 412 | Avaya IP Office 406 | Avaya Handsets | Avaya 5402 Handset | Avaya 5410 Handset | Avaya 5420 Handset | Avaya 5602 Handset | Avaya 5610 Handset | Avaya 5621 Handset | Avaya 4610 Handset | Avaya 4621 Handset | Avaya EU24 BLF | Avaya Voicemail | Avaya Embedded Voicemail | Avaya Voicemail Lite | Avaya Voicemail Pro | Avaya Phone Manager | Avaya Phone Manager Lite | Avaya Phone Manager Pro | Avaya Call Recording | Avaya Multiple Site Networking | Avaya Compact Contact Centre | Avaya Headsets | Avaya Components |
Primenet Communications is a business communications company that specialises in phone systems and voice and data integration. We have a number of different products in our portfolio. We have Avaya IP Office range of PABX phone systems. The Avaya range is suited to forward thinking companies wishing to purchase / buy or lease a new telephone system that has all the benefits of being able to use analogue lines and extensions, digital lines (ISDN2e & ISDN30e) and digital handsets and phones, whilst also able to connect Avaya IP hard Phones and IP Softphones making it a system with very little comptetion. The main competition is from Cisco, but call manager is about 3 times the investment to install and support compared to the Avaya IP Office. Avaya is a global brand with the Avaya IP Office family is a truly global product with installations in most corners of the world. As a director looking to install a new telephone system the old concepts stay the same, you are not going to get sacked for implementing the Avaya IP Office system, as it is becoming a standard part of business implementations just like Microsoft Windows and Microsoft Office has become. The range originally started with the IP Office 401, which had two versions, the IP410 DT2 and the DT4 or DS2 or DS4, the only differences being the amount of digital extensions either 4 or 8. The next step up was the Avaya IP Office 403 DT which could grow to 100 extensions. Avaya decided to change the entry level range and now has introduced a fantastic telephone product that is ideal for small retail outlets, small home office, small branch offices and start up businesses. The Avaya small office edition or as it is sometimes known the SOE is available in 6 different forms, it can take up to 16 extensions and a number of IP Office Hardphones as well, due to the internal VCM (voice compression card for voice over IP (Voip)) analogue and ISDN lines, , it can have an embedded voicemail / auto attendant, comes complete with the phone manager lite software and voicemail lite software although you will need a voicemail PC. The range then goes to the Avaya IP Office 406, this is the most popular model at the moment and as previously mentioned it can grow to 180 extensions using 3 extra modules. It can use either Digital Terminal phones the old Avaya DT handsets the 2010 2030 and 2050 handsets, or you can use the Avaya Digital Station Handsets which include the 6400 series , the 6408 6416 6424 ,the 5400 series 5402, 5410 , 5420 or the 2420 digital handset with large display. The system will now support on version 4 software The new range of Digital Station handsets based on the 2420 are called the 5420, 5410 and 5402., wit the Avaya IP handsets being the 5610,5621 and 5602. The Avaya IP Office systems come with a vast amount of free software however if more advanced applicatiuons are required these can be added as an optional extra. The software you can purchase for the Avaya IP Office is great starting with the increased functionality with the Phone Manager Pro licences which can be purchased in singles or packs and deployed to set users within your organisation and is an upgrade to phone manager lite, the voicemail pro licence which can turn your voicemail into an extremely powerful auto attendant, can record calls both to voicemail boxes and to the web using contactstore call recording software developd with Avaya by Witness systems, send voicemails as email attachments and even link into databases. If you want to do something with ACR ( automated call rsponse )or ICR ( interactive call response ) also IVR ( interactive voice response ) then the Avaya voicemail pro can do it. You can purchase extra voicemail ports, as standard you get 4 but you can add more as and when need. Other software includes compact call centre, compact business centre , unified messaging and conferencing centre. The IP office is extremely useful when conferencing calls and it can handle up to 64 party conferencing in a call if needed, this can be a combination of internal calls and external. They all have the facility for music on hold, relay ports for being used with door entry systems and you can add wan cards to connect them to your leased lines and frame relays. The VCM cards are hot property at the moment with the emerging of voice over Internet Protocol ( VOIP ) these compress the voice call so it can be sent across your data links they can be in the way of virtual private networks vpn. The Avaya IP Office 406 and IP 412 are the bigger brothers and do the same as the 403 but you can grow them with more modules 6 & 12 giving up to 360 extensions before you start having to use IP extensions. The new IP Office 500 system is now totally modular and will allow flexible but affordable growth. Allowing expansion as and when needed. All in all the Avaya IP office range of systems are ver reliable and cost effective and a good buy, the functionality is a true key system and the digital phones work with busy lamp fields, if you do not need computer CTI and TAPI links then they are still good value for money. Along side the IP Office, Avaya have now launched the Avaya One-X quick edition which is a fully IP ready telephone system which will support SIP trunks for VOIP connectivity. It can run on both analogue and digital lines as well as and can now be configured for Voip scenarios and solutions. It can also sit on your LAN and can be patched in like the more modern phone systems using patch leads and Cat5e cabling. This leads quite nicely to structured cabling services that Primenet Communications offers. A good infrastructure starts with good cabling, we can supply and install all types of cabling systems from Cat5e to Cat6 through to gigabit and fibre. We can site survey for you and then project manage your installation with our trained engineers, they will test all points using the latest cabling techniques to ensure the best quality and signal. We can provide communication cabinets and server cabinets, switches, fibre patch panels and voice panels if required. We also obviously can use traditional telephone cable where required. Maintenance of the phone system is also covered by Primenet Communications and we will be happy to provide you with a quote, we have a number of different packages to cover all your support requirements of your pabx. We offer least cost routing LCR or now CPS which will give you better call rates than BT, check out our LCR pages for the latest best prices, not only can we save you money on your calls but we can save you pounds on your line rental as well. Primenet Communications provide a great one stop shop. Call recording is now becoming a standard part of your telephone system, it is fantastic when used for training your staff, for companies that sell over the phone to prevent pricing disputes and for any professional service business when you are advising people. Call logging / monitoring can save you thousand each and every year by making sure your new telephony solution is not being abused by staff. It can also show you which you may not have known when you get your busiest and quietest times, this can make planning your resources and staff much more productive. Tracking call answer times is good as well, making sure that calls are not going unanswered. 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