Maintenance

'Service that never stops, 24 hours a day.'

From attending the most minor of faults to 'system down' critical situations, Primenet Communications provide unparalleled levels of support to our UK wide client base.

By utilising remote access and our highly skilled Help Desk, we can provide instant service on a regular basis.

Depending on the level of service you require, we can guarantee you a four hour, eight hour response, or, for those who so require, an incredible 24/7 service program.

We simply will not be beaten on quality of service

To ensure you know we can fulfil these promises, our technical support fully follow quality control procedures, specifically those laid down by the British Standards Institute (BSI) ISO 2001.

Our service response times on a recent audit verified 99.45% of calls attended within 8 hours, and an average response time of under 2 hours!

This service extends to a wide range of the most popular business telephone systems introduced to the UK market over the last two decades, amongst which you will find the likes of Avaya, Samsung and Nortel.

We hold a massive array of replacement parts, ensuring we are able to fix over 95% of faults at the first time of asking.

Why not discover the benefits of the service we provide.

calling us today on 0800 652 5200