Primenet Communications is a business communications company that specialises in phone systems and voice and data intergration. We have a number of different products in our portfolio. We have Avaya IP Office range of PABX phone systems. The Avaya range is suited to forward thinking companies wishing to purchase / buy a new telephone system that has all the benefits of being able to use analogue lines and extensions, digital lines (ISDN2e & ISDN30e) and digital handsets and phones, link that with also being able to connect Avaya IP hard Phones and IP Softphones makes it a system with very little comptetion. The main competition is from companies like Cisco, but the call manager is in most instances about 3 times the investment to install and support compared to the Avaya IP Office. Also the splicecom maximiser product is very early in its development and support for it is not as extensive as Avaya. The other thing is it is not yet a global product compared to the IP Office family which have installations in most corners of the world. The other contender is the ascom and the alcatel, yet again support lets it down. As a director looking to install a new telephone system the old concepts stay the same, you are not going to get sacked for implementing the Avaya IP Office system, as it is becoming a standard part of business implementations just like Microsoft Windows and Microsoft Office has become. The range used to start with the IP Office 401, which came in two flavours, the IP410 DT2 and the DT4, the only difference between them are the amount of extensions either 4 or 8. This was quite a limiting range and quite a jump to the Avaya IP Office 403 which could grow to 100 extensions. So Avaya decided to change the entry level range and now has introduced a fantastic telephone product that is ideal for small retail outlets, small home office, small branch offices and start up businesses. The Avaya small office edition or as it is sometimes known the SOE is available in 6 different forms, can take up to 16 extensions and a number of IP Office Hardphones as well, due to the internal VCM (voice compression card for voice over IP (Voip)) analogue and ISDN lines, can have an embedded voicemail / auto attendant, comes complete with the phone manager lite software and voicemail lite software (you will need a voicemail PC - a good specification PC will suffice). The range then goes to the Avaya IP Office 406, this is the most popular model at the moment and as previously mentioned it can grow to 180 extensions using 3 extra modules. It can use either Digital Terminal phones the old 2010 2030 and 2050 handsets, or you can use the Digital Station Handsets 6408 6416 and the 6424 along with the very modern and stylish 2420 digital handset with large display. The system will now support on version 3 software a new range of Digital Station handsets based on the 2420 called the 5420, 5410 and 5402., 5610,5621 and 5602 The optional extra software you can purchase for the IP Office is great starting with the increased functionality with the Phone Manager Pro licences which can be purchased in singles or packs and deployed to set users within your organisation, to the voicemail pro licence which can turn your voicemail into an extremely powerful auto attendant, can record calls, send voicemails as email attachments and even link into databases. If you want to do something with ACR or ICR then the voicemail pro can do it. You can purchase extra voicemail ports, as standard you get 4 but you can add lots more. Other software includes call centre suite and unified messaging, power conferencing. The IP office is extremely useful when conferencing calls and it can handle up to 63 calls in a call if needed, this can be a combination of internal calls and external. They all have the facility for music on hold, relay ports for being used with door entry systems and you can add wan cards to connect them to your leased lines and frame relays. The VCM cards are hot property at the moment with the emerging of voice over Internet Protocol - voip these compress the voice call for it to be pushed across your data links they can be in the way of virtual private networks vpn. The Avaya IP Office 406 and IP 412 are the bigger brothers and do the same as the 403 but you can grow them with more modules 6 & 12 giving up to 360 extensions before you start having to use IP extensions. The new IP Office 500 system is now totally modular and will allow flexible but affordable growth. Allowing expansion as and when needed. The Panasonic range of business telephone systems is fantastic, the entry level analogue phone system is the KXTA624 and is superb, with the digital offering coming in the way of the KXTD 612 KXTD 816 and then the KXTD 1232 which you can piggy back to double the amount of extensions. They are reliable and cost effective and a good buy, the functionality is a true key system and the digital phones work with busy lamp fields, if you do not need computer CTI and TAPI links then it is good value for money. The new Panasonic KXTDA is a great hybrid system that bridges the gap to the IP Office, it can do both analogue and digital well and can now be configured for us ein Voip scenarios and solutions. It can also sit on your LAN and can be patched in like the more modern phone systems using patch leads and Cat5e cabling. This leads quite nicely to structured cabling services that Primenet Communications offers. A good infrastructure starts with good cabling, we can supply and install all types of cabling systems from Cat5e to Cat6 through to gigabit and fibre. We can site survey for you and then project manage your installation with our trained engineers, they will test all points using the latest cabling techniques to ensure the best quality and signal. We can provide communication cabinets and server cabinets, switches, fibre patch panels and voice panels if required. We also obviously can use traditional telephone cable where required. Maintenance of the phone system is also covered by Primenet Communications and we will be happy to provide you with a quote, we have a number of different packages to cover all your support issues on your pabx. We can offer least cost routing LCR which will give you better call rates than BT, check out our lcr pages for the latest best prices, not only can we save you money on your calls but we can save you pounds on your line rental as well. Primenet Communications provide a great one stop shop. Call recording is now becoming a standard part of your telephone system, it is fantastic when used for training your staff, for companies that sell over the phone to prevent pricing disputes and for any professional service business when you are advising people. Call logging / monitoring can save you thousand each and every year by making sure your new telephony solution is not being abused by staff. It can also show you which you may not have known when you get your busiest and quietest times, this can make planning your resources and staff much more productive. Tracking call answer times is good as well, making sure that calls are not going unanswered. Primenet Communications can help you with all your communication needs, we cover the whole of England. Our Head Office is positioned in central London, we are within easy reach of the south of England, thames valley and the midlands. 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